Refund policy

Refunds and Replacements

If your goods are damaged, you’ve been sent the wrong items, they don’t meet your expectations or you’ve just changed your mind you can choose between a refund or a replacement.

Please contact us within 14 days of your order date via email: hello@thehoneyproject.co.uk your name, order number and reason for requesting a refund or replacement.

Refunds are made to the same form of payment used to make the original purchase.

Below we describe the different circumstances where refunds and replacements apply.

 

Damaged Parcels

Please accept our apologies if you have received a damaged parcel. We pack our products as safely as possible but sometimes damages still occur during its delivery. In this instance we can offer you a full refund or a replacement.

We’ll happily refund you to the same form of payment used to make the original purchase i.e. debit/credit card or paypal account.

If you’d prefer replacements then just let us know. We’ll get them sent to you the next working day free of charge.

Please safely dispose of the damaged items.

 

Wrong Item(s)

In very rare cases customers can receive the wrong items and we’re very sorry if this has happened to you. We’ll happily refund or replace your item(s), and pick up the tab for the return courier or mail charges. 

Please see below for instructions on returning your order.

 

Returning your items

If you are returning your order to us, please repack it safely and return it to us within 14 days of notifying us of the return. include your name, order number and reason for return.

All returns must be sent here:

Holt Hall Apiary,
Tamworth
B78 2ES

We’ll refund you in full within 5 working days of receiving it.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thehoneyproject.co.uk.